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Service returning to BB&T after overnight outage

Service returning to BB&T after overnight outageā€

BB&T Bank told its customers Thursday evening an equipment malfunction at BB&T's data center is the reason behind the interruption in banking services.

The bank tweeted overnight Thursday that digital banking, Phone24 and ATM services are now down.

By Friday, Davis said automated Phone24 service and automated teller machines were available.

Millions of BB&T customers were unable to access their accounts this week.

To our clients, we are deeply sorry this has happened. BB&T said it doesn't believe this outage is the result of a cyber security issue. We hear your frustration, and we are committed to making this right. Thank you for your patience as we work diligently to restore your services.

An outage map showed the biggest impact targeted much of central North Carolina, Atlanta, the Washington area and Philadelphia. If customers incur fees due to the outage "we will waive or reimburse those fees", Davis said.

The company said they do not believe this issue was related to cybersecurity. Our systems are still processing updates, and we expect account information to become current later today.

BB&T's ATMs and automated telephone services had also experienced outages, but both were restored on Friday, the $216 billion-asset company said in a message posted on its website. "We will continue to provide updates here and on BB&T's Facebook and Twitter pages".



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