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Transport for NSW boosts digital experience with Amazon Alexa

Transport for NSW boosts digital experience with Amazon Alexa”

Amazon is the leader in the segment and the company has announced that its Alexa voice assistant that is embedded in the Echo devices now has gained ability for the device to send text messages to other users.

When you ask Alexa to "send a message" she will try to send it via the Alexa app by default, before suggesting she sends a regular SMS if the recipient doesn't have the app installed.

For one, the feature is only available on Android devices. However, you can even specify up front as 'send a text message, ' which will directly send a text message to the specified person. Every text you send via Alexa will also appear in your phone's text app. The new feature works using any Alexa device, like the Echo Dot or Echo Show, but it only users with Android phones will be able to enable text messaging - at least for now.

Amazon already provides several communication options from Echo devices.

Now, before you get too far with the feature, be aware that there are some very big caveats that might give you some pause. The information would reach the intended destination either as an SMS or through the existing Alexa messaging service. Anyway, this feature could still be useful for when, say, one needs to quickly send an SMS to a friend that they're heading out the door. Amazon claims it can not add the SMS feature to Apple devices since the latter doesn't offer messaging API to third-parties. Besides, users who are sometimes lazy to type can also benefit from this feature. But you'll need to read their number like a cave man: "Alexa, send a text message to".

How do you enable the SMS texting feature?

You can make phone calls to other Echo devices in the U.S., Mexico, and Canada.

To enable SMS messaging on Alexa, open the Alexa app, go to the Conversations tab, select Contacts My Profile, and enable the Send SMS toggle.



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